FAQ

Where are you located?

We are located in the heart of midtown at 1049 South Virginia Street, Reno NV 89509. 

What are your store hours?

We currently are open Monday-Saturday 11am-7pm and Sunday 12pm-6pm, excluding major holidays

Am I able to do in store pick up for items I purchase online?

Yes you can! When choosing a shipping option at check out be sure to choose the option “Pick Up in Store”. We will send you a confirmation email when your order is ready to be picked up!

Do you sell gift cards?

Yes we do! All you have to do is type “gift card” into our product search and choose your desired amount. We are able to send gift cards digitally or if it’s a gift we can send a physical gift card right to you. 

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and Apple Pay as methods of payment. 

What is your return policy?

If you aren’t 100% satisfied with your item we will take returns and provide a full refund in the original payment within 10 days of delivery date. Please contact us at shopthepot@yahoo.com so we can help you through the process.

Can I change or cancel an order I just placed?

Unfortunately we are unable to change or cancel orders after they have been placed due to our processing times. 

I received my order and something is wrong, what do I do?

If you received the wrong item or your item is damaged please contact us via email at shopthepot@yahoo.com. Please be sure to include your order number as well as a picture of the item in question and we will help to resolve the problem as fast as we can!

How much is shipping and how long does it generally take?

Shipping cost will vary by the location you are shipping to. We process our orders Monday-Friday, excluding holidays.

If your package is delayed please check your tracking number through USPS. If you have any issues feel free to reach out to us and we will assist you the best we can.

Can I post about The Melting Pot World Emporium on social media?

You can absolutely post your new and exciting products on social media. If you hashtag #shopthepot we will reach out to you to repost as well!